Terms & Conditions

HygieWash currently operates through stores in Gurugram and provides doorstep pickup and delivery within the service areas covered by those locations.

Our standard doorstep service generally covers addresses within approximately a 5 km radius of each store, subject to address confirmation and operational availability.

If your address falls outside the regular service area, you may still submit a request or contact us. Service will be provided only after HygieWash confirms that collection is available for your location.

Pickup and delivery services are generally available Monday to Sunday, 9:00 AM - 9:00 PM. Available collection windows may vary according to location and operational capacity.

Submitting a pickup request through the website does not automatically confirm a collection. Our team may contact you by call or WhatsApp to confirm the pickup time.

Pickup or delivery may be affected by:

• Traffic conditions
• Weather
• Access restrictions
• Society or building entry requirements
• Incorrect or incomplete addresses
• Public holidays
• Operational availability
• Circumstances outside our reasonable control

Where a pickup or delivery needs to be changed, we will make reasonable efforts to contact you and arrange another suitable time.

Customers should check all items before handing them over to HygieWash.

Please remove personal belongings from pockets, bags and garments, including:

• Cash
• Cards
• Jewellery
• Keys
• Documents
• Electronics
• Spectacles
• Other personal belongings

While items may be checked during handling, HygieWash cannot guarantee that every personal belonging left inside an item will be identified.

Please also inform us about any known stains, damage, repairs, alterations or previous treatments that may affect cleaning.

Items may be inspected before cleaning to determine the appropriate treatment.

The inspection may consider:

• Fabric or material
• Colour stability
• Care instructions
• Stains
• Embroidery
• Beads, sequins and trims
• Existing damage
• Repairs or alterations
• Surface wear
• Construction
• Overall condition

After inspection, an item may:

• Be accepted for standard cleaning
• Require specialist treatment
• Require additional time
• Require revised pricing
• Require customer approval before treatment
• Be declined if we believe cleaning could create an unreasonable risk of damage

Where reasonably possible, we will inform you before proceeding if an item requires materially different treatment, pricing or turnaround.

HygieWash aims to achieve the best reasonable cleaning result while protecting the item as far as practicable. However, cleaning cannot guarantee:

• Complete stain removal
• Restoration to original condition
• Complete removal of odour
• Restoration of faded colours
• Repair of existing fabric damage

Results may be affected by:

• Fabric type
• Dye stability
• Garment age
• Previous cleaning
• Previous stain treatments
• Sun exposure
• Perspiration
• Fabric weakness
• Existing damage
• Heat-set stains
• Adhesives
• Prints and coatings
• Embellishments
• Incorrect or missing care labels

Where further stain treatment could create an unreasonable risk of damaging the item, HygieWash may stop treatment rather than continue aggressively.

Different stains require different treatment methods.

Where appropriate, stains are identified and treated according to their type before or during the cleaning process.

Complete removal cannot be guaranteed, particularly where:

• A stain is old
• Heat has set the stain
• The stain has already been treated
• Strong household chemicals have been applied
• The fabric or colour has already been affected
• Further treatment may damage the item

Customers should avoid rubbing delicate fabrics or applying strong chemicals before professional cleaning.

Certain items require additional inspection, treatment or handling. These may include:

• Bridal wear
• Designer garments
• Sarees
• Lehengas
• Sherwanis
• Embroidered garments
• Silk garments
• Vintage or antique pieces
• Leather
• Suede
• Delicate trims
• Restoration work

These items may require:

• Individual assessment
• Additional cleaning time
• Specialist treatment
• Revised pricing
• Customer approval before processing

Where we identify a material risk relating to the garment’s construction, age or condition, we will explain it before proceeding where reasonably possible.

Most regular garments are normally completed within 48-72 hours. This is an expected turnaround time and not a guaranteed delivery deadline.

Additional time may be required for:

• Bridal or heavily embellished garments
• Delicate fabrics
• Leather and suede
• Shoes and handbags
• Restoration work
• Difficult stains
• Repeat treatment
• Sofa and carpet cleaning

If an item is required for a particular event or date, please tell us when requesting pickup. HygieWash will confirm whether the requested turnaround can reasonably be achieved. We will make reasonable efforts to inform you if a significant delay becomes known.

Steam ironing and finishing are carried out according to the garment’s fabric and construction.

While reasonable care is taken to retain collars, cuffs, pleats and garment shape, results may vary depending on fabric condition, previous treatment and garment construction.

Shoes, handbags, suede and leather products may require specialist processes and longer turnaround times. Results may depend on factors including:

• Material
• Colour
• Age
• Surface wear
• Adhesives
• Previous treatment
• Cracking
• Colour loss
• Existing damage

Cleaning cannot always restore worn or damaged leather, suede, soles, coatings, trims or hardware to their original condition.

Sofa, carpet and upholstery cleaning may require additional drying time after treatment. Drying time can vary depending on:

• Fabric
• Thickness
• Ventilation
• Humidity
• Weather
• Cleaning method

Customers should allow adequate ventilation and drying before using treated sofas, carpets or upholstery. Some stains, discolouration or existing damage may remain after cleaning.

Standard service rates are published on the HygieWash Offers & Pricing page.

All rates are per item unless stated otherwise.

Certain items may require pricing after inspection because their material, construction, size or treatment falls outside standard pricing. These may include:

• Bridal garments
• Designer items
• Heavily embellished garments
• Leather and suede
• Restoration work
• Oversized items
• Specialist stain treatment
• Unusual or non-standard items

If inspection results in a material change to the expected price, HygieWash will communicate the revised amount before proceeding where reasonably possible.

Prices may change from time to time. Unless otherwise agreed, the applicable rate will be the rate in effect when the item is accepted for service.

No payment is taken simply for submitting a pickup request through the HygieWash website.

Payment requirements may vary depending on the service, order type, membership or other arrangement.

Unless another arrangement has been agreed, outstanding charges must be settled before or at the time the cleaned items are released or delivered.

Available payment methods may change from time to time.

Customers may request a bill or service breakdown for their order.

HygieWash may offer prepaid membership plans, including Silver, Gold and Platinum.

Memberships provide HygieWash credit that can be used across our services during the applicable validity period. Unless specifically stated otherwise:

• Membership credit is valid for 90 days from activation
• Credit may be used across multiple orders
• Credit may be used across HygieWash services
• Credit is deducted against services used during the validity period
• Unused credit expires after the stated validity period
• Expired credit does not roll over
• Membership credit is not redeemable for cash
• Membership benefits remain linked to the customer details under which the membership was purchased

Current membership prices, credit values and savings are shown on the Offers & Pricing page. A membership becomes active after the required payment has been received.

Customers should choose a membership based on the amount of cleaning they reasonably expect to use during the validity period.

HygieWash may run promotional offers from time to time. Each offer may have:

• Eligibility requirements
• Validity dates
• Service restrictions
• Usage limits
• Other specific conditions

The 10% Off On First Order offer, where available, applies only to qualifying first orders.

Unless HygieWash specifically confirms otherwise, discounts, promotional offers and membership benefits should not be assumed to combine or stack. If more than one offer appears applicable, contact us before placing the order and we will confirm which benefit applies.

Promotions may be changed, withdrawn or replaced after their stated validity period.

For hygiene and safety reasons, HygieWash does not accept:

• Undergarments
• Socks
• Handkerchiefs

We may also decline:

• Items contaminated with biological waste
• Items contaminated with hazardous chemicals
• Items presenting a health or safety risk
• Items in a condition where cleaning is likely to cause significant additional damage
• Items we cannot reasonably process using the equipment or services available to us

Declined items will be returned without cleaning.

HygieWash uses tagging, inspection and order-handling processes designed to reduce the risk of lost, misplaced or incorrectly returned items.

If you believe an item has been:

• Lost
• Damaged
• Incorrectly returned
• Omitted from an order
• Materially affected during treatment

please contact us as soon as reasonably possible after receiving your order.

Where possible, do not wear, wash, alter, repair or send the disputed item for another treatment before giving HygieWash an opportunity to inspect it.

Where loss or damage is found to have occurred while the item was under HygieWash’s responsibility, we will review the circumstances and work toward an appropriate resolution in accordance with applicable law.

When assessing the reasonable value of an item, relevant factors may include:

• Age
• Condition
• Previous wear
• Original purchase information where available
• Reasonable current value

HygieWash is not responsible for deterioration caused solely by inherent fabric weakness, defective construction, unstable dyes, pre-existing damage, hidden defects or previous treatments that could not reasonably have been identified beforehand.

Nothing in these Terms & Conditions excludes or restricts consumer rights that cannot legally be excluded.

If you are dissatisfied with a cleaning result or service, please contact HygieWash as soon as reasonably possible.

We may ask to inspect the item before deciding whether:

• Additional treatment is appropriate
• Re-cleaning may improve the result
• Another reasonable resolution should be considered

Prompt reporting helps us assess the condition of the item accurately.

A pickup may be cancelled or rescheduled before collection by contacting HygieWash.

Once an item has entered the cleaning or treatment process, cancellation may no longer be possible. Services already performed may remain chargeable.

If a collection cannot be completed because:

• Nobody is available
• The address cannot be accessed
• The address is incomplete or incorrect
• Required building access is unavailable
• Another practical issue prevents collection

we may contact you to arrange another pickup.

Submitting a form through the HygieWash website is a request for service and does not by itself create a guaranteed pickup appointment.

Your pickup becomes confirmed once HygieWash communicates the collection details to you.

Website information relating to services, prices, turnaround times, offers and coverage areas is provided in good faith and may be updated as business conditions change.

Submitting a franchise enquiry through this website does not:

• Guarantee approval
• Reserve a territory
• Create a franchise relationship
• Create an investment commitment
• Form a franchise agreement

Any franchise arrangement will be subject to separate discussions, due diligence, commercial terms and formal written agreements between the relevant parties.

Personal information submitted through:

• Pickup requests
• Contact enquiries
• Franchise enquiries
• Other website interactions

is handled according to the HygieWash Privacy Policy.

Please review the Privacy Policy for details about what information is collected, how it is used and how to contact us regarding personal information.

HygieWash may update:

• Services
• Prices
• Memberships
• Offers
• Pickup areas
• Business hours
• Operating processes
• These Terms & Conditions

from time to time.

The date at the top of this page indicates when these Terms were last updated.

Where reasonably applicable, an order already accepted by HygieWash will continue under the terms and pricing agreed at the time it was accepted unless a change is required by law or subsequently agreed with the customer.

HygieWash will not be responsible for delay or failure caused by circumstances reasonably outside our control, including events such as:

• Severe weather
• Flooding
• Road closures
• Government restrictions
• Power outages
• Equipment breakdown
• Supply disruption
• Public emergencies
• Other events that materially prevent normal operations

Where reasonably possible, we will inform affected customers and arrange an alternative timeline.

These Terms & Conditions and all services provided by HygieWash shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, proceeding or legal action arising out of or relating to:

• HygieWash services
• Orders or transactions
• Memberships
• Payments
• These Terms & Conditions
• Use of the HygieWash website

shall, to the extent permitted by applicable law, be subject to the exclusive jurisdiction of the competent courts and authorities at Gurugram, Haryana.

Nothing in these Terms & Conditions is intended to restrict or remove any statutory right, remedy or protection available to a customer under applicable Indian consumer protection or other laws.

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply.

For questions about an order, service, membership or these Terms & Conditions, contact us using the details below.